Refund Policy

 

At Ocean DTF, we prioritize customer satisfaction and strive to provide high-quality DTF transfers and gang sheets. However, in the event that a customer is not satisfied with their purchase, it is essential to understand the guidelines surrounding our refund policy.

Refunds may be considered under specific circumstances. Customers must initiate the refund request within 30 days of receiving their order. This timeframe allows for a thorough evaluation of the product and ensures that any issues can be addressed promptly. To initiate a refund, customers are required to contact our customer service team with their order number and a detailed explanation of the reason for the refund request.

Refunds will only be granted for products that are defective or damaged upon arrival. In such cases, customers must provide photographic evidence of the defect or damage to facilitate the refund process. It is important to note that products that have been customized or altered in any way are not eligible for a refund unless they are defective.

Once a refund request is approved, the refund will be processed within 7 to 10 business days. The refund will be issued to the original payment method used at the time of purchase. Customers should be aware that depending on their financial institution, it may take additional time for the funds to reflect in their account.

In instances where a refund is not applicable, such as customer error in ordering or dissatisfaction with the design that does not stem from a defect, we encourage customers to reach out to our support team for assistance. We may offer alternatives such as exchanges or store credit, depending on the situation.

It is crucial for customers to review their orders carefully before finalizing their purchase. Accurate specifications, including size, color, and design, should be confirmed to minimize the likelihood of errors that could lead to dissatisfaction.

In summary, while Ocean DTF is committed to providing high-quality products, we also recognize the importance of a fair refund policy. By adhering to the outlined guidelines, we aim to ensure a transparent and efficient process for our customers. For any further inquiries regarding our refund policy, customers are encouraged to contact our customer service team for assistance.